Patient FAQs

What mental health services does the hospital provide?

All staff at Eden Private Hospital are committed to helping you to return to normal living after mental illness.

Our services include:

Neurostimulation – TMS
Trauma
Older persons mental health
Acute adult psychiatry
Specialised inpatient therapy programs
Veterans and emergency services mental health
Broad range of day programs to provide ongoing support
How do I arrange admission?
A referral is required from your GP or treating Doctor, to a Psychiatrist with admitting rights to Eden Private Private Hospital. Our Admissions team will conduct an over-the-phone assessment and get your health fund details. Following assessment and health fund check, we will discuss your case with one of our treating private Psychiatrists. Following approval, we will contact you to arrange admission.

Do I need a letter of referral from my doctor?

Yes, you will need a referral from your treating Doctor or Specialist.

Can I enroll in a day program if I haven’t had an inpatient admission?

Yes, you can. To access our day programs, please ask your GP or health professional for a referral to a Psychiatrist with admitting rights to Eden Private Hospital. Otherwise, please speak to your treating Psychiatrist, who will recommend a program suitable for you. Our staff will conduct a health fund check and confirm any out-of-pocket expenses.

Do you offer Transcranial Magnetic Stimulation?

Yes. Our hospital has an accredited team of Clinicians who administer TMS as part of an inpatient admission. During this time you will also be enrolled in a depression-specific psychoeducation program to assist with skills to support your recovery.

Can I bring my mobile phone?

Yes, however please turn off your mobile phone when participating in group activities.

If you are an inpatient, you will need to turn your phone to silent between 8:00pm and 6:00am to avoid disturbing other patients.

You will have a bedside telephone. Local calls are free of charge.

Can I bring other electrical appliances such as my laptop or hairdryer?

Yes, however our maintenance department must check electrical appliances before use. If you bring valuables into our hospital, this is at your own risk.

Can I bring my pillow and photos of family and friends?

Yes, you can bring personal items particularly if they will help you feel more comfortable.

Will my private health insurance cover me?

This depends on the individual private health insurance cover you have with your insurance provider. Our Admissions team will check your level of cover with your insurance provider. We will advise you of any potential out-of-pocket expenses you will need to pay.

If I don’t have private health insurance can I still be admitted?

Our hospital accepts patients who can self fund their admission. Admissions and staff will be able to arrange an estimate of expenses for you. There are also options to access your superannuation under certain conditions to fund health care. Please visit My Super Care.

Can I have a private room?

The type of accommodation you receive depends on the availability of rooms and your clinical presentation. We have single rooms with an ensuite bathroom and shared rooms with a shared bathroom. If sharing, you will share a room with a person of the same gender.

Can I have visitors?

Yes, please refer to our Visiting Hours page.

Can I drive myself to hospital?

No, patients must not drive themselves while undergoing treatment. For more information, speak to your treating Psychiatrist.

Please arrange a family member or friend to bring you to hospital. We have limited, free onsite parking for visitors and staff.

Once admitted as an inpatient, can I leave at my own will?

In the interest of patient safety and in accordance with our hospital leave policy, no leave is permitted for the first 72 hours of your hospital admission, to allow for assessment by your treating Psychiatrist.

Leave following this time is at the approval of the treating Psychiatrist and discretion of the Nursing staff.

What happens while I am a patient?

We provide active treatment with individual and group programs. You will be encouraged to participate in group therapy sessions and one-on-one appointments with your Psychiatrist. This all forms an important part of treatment, for you to explore emotional and behavioural patterns, and learn more about your disorder.

Can I be transferred to Eden Private Hospital if I am admitted to a mental health unit at a public hospital?

Yes, you can.

You can request that your treating team make contact with our Admissions staff to determine your suitability for transfer.

Is there access for wheelchairs?

Yes. You can arrange to drive to the front reception area enter the hospital via the foyer. .

Does the hospital treat veterans and war widow/ers?

Eden Private Hospital is a Tier 1 hospital and provides comprehensive care for private patients including the privately insured, entitled veterans and war widow/ers as well as self-insured patients.

Is there an Emergency Department at Eden Private Hospital?

No, there is no Emergency Department on site.